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Katrina Dodd (Contagious Communications) on Retail's reinvention | TNW Conference 2018 | #TNW2018

539 views 路 Published 29 May 2018 路 24:00 路 Indexed 10 November 2026

Channel: TNW 路 2018 路 Science & Technology

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Katrina Dodd (Contagious Communications) on Retail's reinvention at TNW Conference 2018

Retail is developing a growing fascination for automation, intent on pioneering slick, staff-free customer experiences. But while Amazon Go may have held the spotlight, the real momentum has been with China, where a succession of staff-free formats have been trading with the public for over a year. What they lack in polish, they make up for in potential, getting in on the ground floor of a retail revolution that will eventually change much more than how we pay for a late night snack.

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