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Robots replacing human jobs: UN-welcome to Las Vegas | Beth Wi | TEDxUNLV

1,379 views · Published 2 October 2018 · 3:22 · Indexed 29 September 2026

Channel: TEDx Talks · 2018 · Nonprofits & Activism

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Beth Wi's graduate studies have taken her into the world of robots where she observes their place in the hospitality industry. Although guests are most often impressed, the other "employees" are skeptical. Ok Kyung, "Beth" Wi, originally from South Korea, graduated with a bachelor’s degree in hospitality from UNLV. Upon graduation, she spent five thousand hours in the air as a flight attendant at Cathay Pacific Airways, where she learned the importance of quality service delivery and cultural sensitivity. In fall of 2017, she began pursuing dual degrees at UNLV: a master's in business administration, and a masters of science in Hotel Administration. Following her passion for making an impact in the hospitality industry, the focus of her research is examining the influence of patron and employee relationships on acceptance of robotics in the workforce and how the level of interactions between customers and service providers can help achieve higher levels of customer satisfaction. She devotes herself to academic growth and development as a leader who can inspire and empower others. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

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