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Call Centre interview questions and answers : BPO JOB : Call Centre Interview Video

3,260 views · Published 20 June 2018 · 22:27 · Indexed 22 October 2026

Channel: PD Classes 【Manoj Sharma】 · 2018 · Education

A CALL CENTRE or call center is a centralised office used for receiving or transmitting a large volume of requests by PHONE.
Call Centre is one of the Outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (Outbound). Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation,outsourcing is done to save on costs or gain in productivity.
BPO is often divided into two categories:
Back office outsourcing which includes internal business functions such as billing or purchasing etc. Front office outsourcing which includes customer-related services such as marketing or tech support, customer services, marketing advertising.
The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated by either an in house department responsible or outsourcing customer interaction to a third party agency (known as Outsourcing Call Centres).
BPO stands for "Business process outsourcing" & is better known as simply "Outsourcing". BPO industry is fast-growing.
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Call Centre interview questions and answers : BPO JOB : Call Centre Interview Video

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