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Destiny - Misprinted Dice

1,571 views · Published 6 December 2016 · 5:04 · Indexed 23 October 2026

Channel: Crabbok · 2016 · Gaming

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What to expect from FFG Customer Support if you have any misprinted dice or defective products with Star Wars Destiny, or any other game.

The official policy: (from http://parts.asmodeena.com/about.php )
What is the customer service policy for Star Wars™: Destiny?
We will only be able to accept requests for English language products that have either factory damage or a defect. We will not be able to replace lost product, product damaged due to excessive use, or product damaged by the customer. We will not be able to replace non-English products. Customers with non-English product should go back to their provider.

For any requests regarding English language Star Wars: Destiny starter sets, you must have a photo and a copy of your receipt from within the last 30 days. All replacement requests for starter sets will be handled on a case-by-case basis according to the policy stated above.

For any requests regarding English language Star Wars: Destiny booster packs, you must have a photo and a copy of your receipt from within the last 30 days. In addition, we will not service any defects with common or uncommon cards. In response to a perceived factory defect for rare or legendary card and/or die we will replace the card, but we will not replace the exact die. If there is a factory defect with a die, we will send out a sealed booster pack as a replacement.

Please be aware that any excessive, misused, or fraudulent request will be denied, with the possibility of being banned from any Asmodee North America services.

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