Look Who it Was Random video

My experience working at Vesta part 2

1,243 views · Published 21 May 2008 · 9:57 · Indexed 8 November 2026

Channel: Goobian · 2008 · People & Blogs

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This is my infamous story about a woman that called when I worked at Vesta which is a call center in Tigard Oregon.  Now I think it's quite funny, sorry if you are concerned about me being upset.  I tell this story from time to time to friends and family they think it's quite amusing too.  If you type well on a QWERTY keyboard and on a 10 digit keypad they will hire you on the spot.  Anytime of the year because they have a high turn over.  A high turn over means a lot of people quit.

Something I started to explain in the first video but I was rushing was hold times.  A hold time is an average length of call.  Our average length was supposed to be about 2:30 to 3:00 minutes.  That gives us enough time to take the credit card number, update the information, and that's it.  I asked, could I patiently explain the plan so they get it?  And my supervisor said no say you don't know and you are willing to transfer them to someone that can explain it and then transfer them to escalations (which is the people that we were supposed to transfer people to when someone asked to talk to a supervisor or they had an advanced billing problem) because you need to keep your hold time down.

  They told this to everybody.  I thought it was immoral and I was too nice to lie (I thought it was lying, because I did know the information) and so if a person had questions I would answer them.  

My supervisor also said those people probably ask over and over again.  Ignorance is bliss right... some of the customers told me I was the first one that made any sense!!  It's so hard when a nice old lady is on the phone asking you questions, I sat there for 15 minutes or so talking slowly and sweetly to them.  I couldn't help it.  15 is a lot of time if you are only supposed to talk to them for 3.

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