Dealing with Unhappy Customers // Running Your Blacksmith Business

3,185 views · Published 7 July 2017 · 17:37 · Indexed 4 October 2026

Channel: Christ Centered Ironworks · 2017 · Howto & Style

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If you've been running a business for any length of time, you've surely realized that you can't please every customer. You will inevitably be dealing with unhappy customers at some point. In this video, we give you some pointers on how to deal with unhappy customers.

Dealing with unhappy clients is unpleasant, but happens to be a necessary part of life. Unhappy customers tell on average 3 of their friends. So do your best to make it right with that unhappy client you're dealing with!

Our unhappy customs statistics is only about 1 out of every 300 customer has a complaint of some sort. 

We have a whole series that covers more topics such as this one of dealing with unhappy people. It's call the "Business of Blacksmithing". Please stop by our playlist: https://www.youtube.com/playlist?list=PLumdiZI5Q3f_a3gMGwI10wqcUoZVe6VWu

Check out my downloadable pdfs at www.blacksmithpdfs.com . 

If you'd like to visit my youtube homepage, you can do so at www.youtube.com/c/christcenteredironworks.

Video on how to cancel an order on Etsy (and issue refund): https://youtu.be/vMzHGV9-bFk

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