Cox Communications | A decision science approach to operational efficiency

336 views · Published 26 October 2018 · 59:53 · Indexed 29 September 2026

Channel: Tableau · 2018 · People & Blogs

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This session will cover how the Field Service Business Insights Team at Cox Communications leverages Tableau to create enterprise solutions and enable decision science. We'll discuss how to create decision enablement tools that drive improved customer satisfaction and better business processes by helping evaluate the current state, improvement opportunities, and improvement strategy. The session will include examples of interactive dashboard tools along with specific design elements and the impact they have on process improvement and transaction reduction.

View & download materials from this session at https://tc18.tableau.com/learn/sessions/32385

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