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Tower Hobbies / ST Model / Sheng Teng - Arcus M - Dead on Arrival Gear Servo!

826 views · Published 15 June 2017 · 8:13 · Indexed 21 October 2026

Channel: BrianPhillipsRC · 2017 · People & Blogs

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Tower Hobbies / ST Model / Sheng Teng - Arcus M - Dead on Arrival Gear Servo!

QUICK UPDATE ALL - I have reached out to Tower Hobbies, who directed me to Hobbico/Greatplanes/Product Support (for warranty issues), who answered very quickly, she was very helpful and, immediately worked with me and complied with my request to replace the servo, and ordered that it be shipped. It was not the exact servo that was in the plane, but I can live with that. Good for them! Much better experience than the first. Let's hope this time I don't have to call 3 times to make sure the thing ships, and get hung up on by a weak kneed phone support guy. These guys are WAAAAAAYYYYYYY better than Hobbyking so far, but that's like comparing a delicious steak, to a human turd.........sorry, too blunt. Let's just call it acceptable service, it's not like Horizon Hobby, but it's still okay. I guess, it's got something to do with the fact that this is already a replacement plane, and "making things right" is still just not as good as "making it right -THE FIRST TIME".

All I can say...

You have got to be kidding me!!!

...this is my replacement Arcus M. The RMS (retractable motor system) sequencer acts just like what killed my first Arcus M, retracting and then coming back out for no apparent reason. I immediately decided to remove the crappy sequencer to avoid killing the RMS servo, which is near impossible to remove, and then I realized the GEAR servo is DOA!!!

Guys, I think I'm generally pretty fair with the hobby companies, but I expect things to come in working order!!! Sure, small issues are bound to happen, but this is just ridiculous!

I hope this helps some of you!

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