Vodafone New Zealand - Zero Distance - “One Vodafone” customer view

1,156 views · Published 27 June 2016 · 3:21 · Indexed 1 October 2026

Channel: Infosys · 2016 · Science & Technology

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Vodafone, Infosys and EdgeVerve jointly developed an integrated customer experience from 3 disparate IT stacks, giving call centre, retail and provisioning a common view of the customer. They went from concept to launch in 12 weeks, increasing the velocity and quality for new services and customer care.

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