Configuring AWS Connect Call Center - Chapter 8 Using SSML

4,804 views · Published 23 January 2018 · 12:43 · Indexed 26 October 2026

Channel: DrVoIP · 2018 · Howto & Style

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This clip will review how to confirm the number entered by a caller in an AWS Connect Call Flow using the SSML feature set to speak back the called number.  It shows how to setup a Variable to store the entered number and then use that Variable to "speak" back the number to the caller!

Table of Contents:

00:54 - Basic Call Flow
01:39 - 
01:41 - Basic Call Flow
02:35 - Call Back with Confirmation
05:09 -

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