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Consumer Alert: etrailer.com Bent Trailer Hitch "Flexed"

4,779 views · Published 1 June 2018 · 5:59 · Indexed 21 October 2026

Channel: PowerSports · 2018 · Autos & Vehicles

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I received a bent Curt trailer hitch from etrailer.com, that was so badly damaged, it could not be installed on my vehicle.  When I called them to get a replacement, they went out of their way to lie to me and try and convince me it was only "flexed" and that it was normal, and it was my job to "flex" it back.  This is a complete lie!  The trailer hitch, without question, was bent.  It was bent so much, there is no way I could bend it back with the equipment I have at home.  Eventually, I argued with etrailer enough that they agreed on sending a replacement Curt hitch.  But they never gave up their lie about the hitch being "flexed" and refused to admit the trailer hitch was bent.  If it can't be installed on the vehicle, the hitch is bent, so don't listen to their lies and make them replace it!  The sheer fact that etrailer.com lied to me about some complete made up thing they called "flexed", and tried to cheat me out of a replacement trailer hitch, earned them this Consumer Alert.  Because we care!

Update:  I got the replacement hitch, and it fit correctly, and is now installed.  I began the return process on the bent hitch, and they told me when the hitch returns, they will evaluate it, and decide if they want to sell it to someone else.  Even though I specifically told them it was severely bent and wouldn't install on my vehicle, they still plan to sell it again and cheat someone else!  I am beyond disgusted at this company!  Their lack of basic ethics is astounding!

Bent: Adjective
1. curved; crooked:
"a bent stick"

Flex: Verb
1. to bend, as a part of the body
"he flexed his arms to show off his muscles"

The official website of etrailer:
https://www.etrailer.com/

The link to the specific hitch that arrived bent:
https://www.etrailer.com/Trailer_Hitch/Curt/14080.html

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#powersports #etrailer #flexed

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