How Business Top Management Sees ITSM Implementation Projects
148 views · Published 23 February 2016 · 43:05 · Indexed 10 November 2026
Channel: PECB · 2016 · Education
Organizer: Vlerar Shala, PECB - https://www.pecb.com/ Presenter: Mostafa Alshamy The webinar covers: • What business top management think about IT? • How IT Department think about ITIL? • What ITSM and GEIT theories say? • Why ITIL implementation projects fail sometimes? • How can IT Dept. make the ITIL implementation projects succeed? This webinar was presented by Mr. Mostafa Alshamy. He is IT Services and Training Manager of EGYBYTE with more than 13 years of international experience in ITSM, systems management, security and infrastructure. Slides of the webinar: http://bit.ly/21n6VSB
More from this channel
-
50:24
The Importance of Business Impact Analysis ISO 22317
-
49:37
ISO 50001 Managing Risk within the Energy Management Value Chain
-
37:46
ISO 21500 Generating business value through strong project management
-
42:14
PECB ISO 29001:2010 Awareness Webinar
-
35:57
Corruption and Fraud Risk Management using ISO 31000
-
1:11:09
What happens when you actually hit the ground ! Implementing SMS real life issues
-
52:13
Corporate Governance of IT Implementation Based on ISO IEC 38500 and COBIT5
-
31:37
ISO 9001:2015 at the stage of Draft International Standard DIS 2014