Fresh Pathways: Strategies to Improve Job Quality and Equity in Food Retail
955 views · Published 27 November 2018 · 1:25:37 · Indexed 12 October 2026
Channel: The Aspen Institute · 2018 · News & Politics
For most of us, the holiday season brings to mind favorite food traditions, from stuffed turkeys to applesauce-laden latkes. Shoppers may make sure that their poultry is free range or their apples organic, but when we head to the supermarket to pick out groceries for holiday meals, how often do we consider the frontline retail workers who shape our shopping experience? Food retailers play an important role in communities, serving as major employers and anchor institutions. But local chains are facing challenges from market consolidation, new competitors, and new technologies that threaten to alter business operations and replace workers. Some stores are finding ways to differentiate and improve business performance by investing in workers – which helps them create exceptional customer service and cater to local communities. Research by the National Grocers Association, the trade association for independent supermarkets, indicates that more than 80 percent of consumers still prefer their local store to an online alternative, and they value local, quality items and friendly staff.
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