Winning approach towards successful ISO IEC 20000 Certification

223 views · Published 11 November 2015 · 58:07 · Indexed 4 November 2026

Channel: PECB · 2015 · People & Blogs

Watch on YouTube

Organizer: Vlerar Shala, PECB (www.pecb.com)
Presenter: Steve Tremblay, Senior ITSM Consultant, Trainer at ExcelsaTech, and a PECB Certified Trainer.

The webinar covers:
• Brief overview of the Standard content
• The different parts in ISO/IEC 20000
• Critical important terms/concepts in ISO/IEC 20000 to prepare and position your ISO/IEC 20000 certification
• How to define your certification Scope
• How best to proceed to prepare for meeting the requirements of the standard

Slides of the webinar: http://bit.ly/1liCM7o

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