Innovator Perspective: Mayo Clinic case
1,124 views · Published 21 July 2011 · 5:58 · Indexed 22 September 2026
Channel: Yale School of Management · 2011 · Education
One of the nine Organizational Perspectives that comprise the heart of the first year curriculum, the Innovator focuses on issues of idea generation, idea evaluation and development, creative projects, and fostering and sustaining innovation in organizations. For the final session, students addressed a Yale SOM course on the Mayo Clinic. In the early 2000s, Mayo Clinic physician Nicholas LaRusso began asking himself a question: if we can test new drugs in clinical trials, can we also test new kinds of doctor-patient interactions? Although over the last 50 years there had been enormous advances in diagnosing and treating disease, the systems of delivering health care had changed little. In fact, new tests, treatments, and procedures meant that the health care experience had become increasingly complex for provider and patient alike.
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