Agent of Change Ralph Hamers, ING Group

1,317 views · Published 30 January 2018 · 5:09 · Indexed 1 November 2026

Channel: Capgemini · 2018 · Science & Technology

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Check out our discussion with Ralph Hamers, CEO of ING Group, on the shifting landscape of the financial services industry. This video covers ways to deliver a differentiating customer experience, emerging technologies that will transform customer journeys, and the challenges of FinTech/incumbent collaboration.

Visit http://www.fintechworldreport.com for details about the World FinTech Report 2018.

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