How to Communicate with Empathy and Compassion
4,810 views · Published 28 September 2014 · 6:59 · Indexed 12 November 2026
Channel: Orange County Real Estate: Patrick Schwerdtfeger · 2014 · People & Blogs
http://www.patrickschwerdtfeger.com/sbi/ How can you communicate with empathy and compassion? It all boils down to validating the person's initial frustration BEFORE trying to solve the problem. "Yes, I understand." "Me too." "I would feel the same way in that situation." These are the messages the person wants to hear, validating his/her right to be frustrated in the first place. If you just try to solve the problem right away, you dismiss their right to be frustrated. In effect, you marginalize their frustration and make them feel stupid for being upset. That's the opposite of what they want. So if someone is frustrated, try to understand their frustration FIRST and only then try to solve the problem.
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