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Mastering the Requirements of Service Management with ISO/IEC 20000

1,015 views · Published 1 November 2016 · 35:24 · Indexed 24 October 2026

Channel: PECB · 2016 · Education

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This webinar will focus more on the requirements, tests and changes, all in the light of service management.

Main points covered:
• Mastering requirements 
• Test-driven Development 
• Quality of service

Presenter:
The webinar was presented by Martin Malmqvist; he is the CEO at Collate Consulting AB and an ITSM Expert.

Organizer: Erita Rexhepi
 
Date: October 31, 2016

Slides of the webinar: http://www.slideshare.net/PECBCERTIFICATION/mastering-the-requirements-of-service-management-with-isoiec-20000
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Find out more about ISO/IEC 20000 standard:
Trainings: https://pecb.com/iso-iec-20000-training-courses
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article/adapting-itil-and-implementing-isoiec-20000-for-a-successful-organizationbusiness
https://pecb.com/article/why-isoiec-20000-is-a-must-for-your-business
Whitepaper: https://pecb.com/whitepaper/isoiec-200002011---service-management-system-requirements
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Google +: https://plus.google.com/+PECBGroup
Facebook: https://www.facebook.com/PECBInternational/
YouTube: https://www.youtube.com/PECBGroup
Slideshare: http://www.slideshare.net/PECBCERTIFICATION

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