Larry Duncan's transmission repair sales scripts revealed by Watchdog
3,101 views · Published 11 June 2015 · 2:38 · Indexed 10 November 2026
Channel: The Dallas Morning News · 2015 · News & Politics
Read Dave Lieber and The Watchdog investigative column at http://www.dallasnews.com/investigations/watchdog/20150614-watchdog-a-car-repair-upselling-playbook-goes-national.ece. Learn how to avoid questionable auto repairs. In this installment, Dave reveals sales scripts for Larry Duncan, a Texas transmission repair shop owner and online transmission broker. In Duncan's world, everybody gets the same diagnosis for their vehicle problems, no matter what’s actually wrong. Then once his guys remove the damaged parts, Duncan more than doubles the price. His sales scripts show that everybody gets the same rap and the same price. The Watchdog obtained copies of Duncan’s selling scripts and copies of recordings of Duncan talking on the phone with his customers. Read the full report here: http://www.dallasnews.com/investigations/watchdog/20150614-watchdog-a-car-repair-upselling-playbook-goes-national.ece
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