Trouble Shooting ShoreTel - ECC SQL data dips.
1,149 views · Published 22 January 2016 · 9:39 · Indexed 26 October 2026
Channel: DrVoIP · 2016 · Howto & Style
Integrating ShoreTel Contact Center with a CRM database is a common request. Being able to route incoming calls based on specific characteristics of a customer like their order history or credit status is a very common requirement. To do this effectively you need to build a real time data connection between the ECC and the SQL database hosting the CRM package. Trouble Shooting your script when it does not deliver the desired results requires a real time debugger. ShoreTel actually has one if you know where to look. It is an undocument and unsupported tool, but if it gets the job done. This clip looks at accessing and using this very powerful SQL debugger!
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