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DTNS 2892 - The Customer's Always Write

1,286 views · Published 1 November 2016 · 56:50 · Indexed 6 November 2026

Channel: Daily Tech News Show · 2016 · Science & Technology

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Twitter's launching new customer service tools for companies. Scott Johnson and Tom Merritt talk about what we as consumers want from online customer service. Plus Google outs a Windows exploit and Instagram makes shopping easier.

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Introduction:
http://www.theverge.com/2016/11/1/13489018/google-daydream-view-headset-release-date-november-10
https://education.minecraft.net/011116announce
http://venturebeat.com/2016/11/01/pinterest-makes-instapapers-premium-features-free-for-all

Top Stories:
https://techcrunch.com/2016/11/01/instagram-shoppable-photos
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https://techcrunch.com/2016/11/01/kickstarter-live
https://techcrunch.com/2016/11/01/sony-q2-2016
https://techcrunch.com/2016/10/31/justin-kan-launches-video-qa-app-whale

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Discussion Story:
https://techcrunch.com/2016/11/01/twitter-unveils-new-options-for-customer-service
https://blog.twitter.com/2016/speed-up-customer-service-with-quick-replies-welcome-messages-in-direct-messages
https://techcrunch.com/2016/09/15/twitter-rolls-out-new-features-for-businesses-running-customer-service-accounts
https://developers.facebook.com/blog/post/2016/04/12/bots-for-messenger
https://madeby.google.com/phone/support
https://www.amazon.com/gp/help/customer/display.html?nodeId=201540070

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http://frogpants.com
@scottjohnson
 
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@JustinRYoung

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