What's In A Name?

87 views · Published 7 November 2012 · 7:38 · Indexed 22 October 2026

Channel: A/V Geeks 16mm Films · 2012 · Education

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This film highlights the critical importance of accuracy in record-keeping, particularly within a telephone company. It tells the story of John B. Sarley, whose job opportunity was lost due to a single misspelled name ("Farley" instead of "Sarley") in the telephone directory. This seemingly small error created a cascade of problems, including a missed job, customer dissatisfaction, and significant extra work for the company, emphasizing the need for meticulous verification of all names and information.

Keywords: Accuracy, Name Verification, Telephone Directory, Customer Service, Record-Keeping, Misspelling, Consequences, Professionalism, Business Operations.

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