Voicebase | Visualizing speech analytics for the true voice of the customer

1,965 views · Published 26 October 2018 · 28:47 · Indexed 26 September 2026

Channel: Tableau · 2018 · People & Blogs

Watch on YouTube

Speech analytics has historically been limited to the contact center, but the customer interactions in your .wav and .mp4 files contain a plethora of customer experience insights for almost every department! From competitive analysis to understanding the common objections and obstacles in the customer journey, AI-powered speech analytics can deliver the true voice of the customer within your organization. In this session you’ll learn how to master the 'art of the possible' by ingesting transcribed voice calls into your data lake, making them ready to be beautifully visualized in Tableau!

More from this channel

• 6:07 Tableau and Dallas Cowboys Merchandise Management

  Tableau

  886 views · 16 November 2009

• 1:56 How Cheyne Capital Uses Tableau

  Tableau

  2,281 views · 17 May 2012

• 2:12 How DePaul Univesity Uses Tableau

  Tableau

  1,576 views · 7 June 2012

• 6:19 Viz Talk: How He Made 'Sports Droughts'

  Tableau

  470 views · 12 July 2012

• 13:22 Viz Talk Live: Improving a Viz by Examining its Presentation

  Tableau

  1,440 views · 16 August 2012

• 2:39 How Informa Uses Tableau

  Tableau

  971 views · 30 August 2012

• 1:58 EB Lane Drives Marketing Strategy with Data

  Tableau

  1,528 views · 28 February 2013

• 2:21 Analytics Anywhere: The Power of Tableau Mobile

  Tableau

  2,992 views · 9 April 2013