How to De-Escalate an Argument - Ep 293
190 views · Published 13 September 2016 · 55:31 · Indexed 4 November 2026
Channel: Marie Benard · 2016 · People & Blogs
Check out time stamps below to jump to your fav topic: 1:00 - intentional prayer / meditation 4:12 - why are we talking about de-escalation today? 5:30 - people don't understand the power of their words (trigger words) - the importance of active listening - 5:38 - How to QUICKLY de-escalate an argument before it gets going 6:45 - Marie asks how to deal with a person who enjoys using "trigger words" and starting arguments - Leslie says it can tell you a lot about a person and suggests how one might address that situation 10:50 - how do you stay on track when the other person tries to exert control over the conversation? (when someone is being a bully) 13:15 - how many chances might you give a person to get on board with communication before you drop them as a friend? 15:45 - the difference between discussion / debate and argument / fight 17:32 - do you have any quick tips for calming down when dealing with an argument that's about to start? Leslie shares a helpful story. 21:00 - what about if the person is really committed to being angry and fighting, no matter how effectively you respond? (Leslie covers the parent - adult - child theory on communication and either trying to get or keep control) 23:28 - Leslie talks about the importance and effective use of a "time out" 24:30 - Leslie's parents were great communicators - she shares some important lessons she learned from them 27:07 - the problem with trying to "win" an argument and what to do about it - hint: Leslie often sees this when couples are divorcing 30:48 - how to handle when one person refuses to play fair 32:27 - Marie shares a story about dealing with a bullying manager - Leslie highlights the importance of questioning / curiosity 35:40 - what if you feel stuck because you really need the job or relationship? 37:24 - "people do not quit jobs, they quit manager." - Leslie shares a story about a manager who wasn't aware he was mistreating people 40:00 - Leslie shares a tool that helped the manager communicate more effectively 45:14 - weighing the pros and cons of speaking up or coping with the behavior Leslie Shore is the author of Listen to Succeed: How to Identify and Overcome Barriers to Effective Listening www.ListentoSucceed.com
