Secretary of Veterans Affairs Bob McDonald Discusses Leadership
1,759 views · Published 13 October 2014 · 5:15 · Indexed 8 November 2026
Channel: Duke University - The Fuqua School of Business · 2014 · Education
Bob McDonald is not a person to shy away from a challenge. Recently confirmed as Secretary of the U.S. Department of Veterans Affairs, he is working to regain the public’s trust in an agency which has faced tough scrutiny. McDonald started his new role with a listening tour to understand the needs of those served by the VA and says the VA must remain a “customer service organization.” He recently spoke to students at Duke University’s Fuqua School of Business (www.fuqua.duke.edu ) about the qualities that define impactful leadership and elaborates in this video interview.
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