UCCX Remote Agent Escalation and Locator Script!

1,336 views · Published 8 August 2015 · 14:49 · Indexed 26 October 2026

Channel: DrVoIP · 2015 · Howto & Style

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We have done a bunch of locator scripts, but this one had some interesting challenges!  After hours, when all the agents are logged out, let the caller queue while we go call a list of cell phones and find someone to help the caller!  Make it all reportable in historical reports, send email alerts and process a different list of agents based on which CSQ the caller is in.   Interesting set of challenges and this is how we handled it!  (Please see DrVoIP.com blog for more information).

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