V14 ShoreTel WorkGroup Administration

1,857 views · Published 8 April 2015 · 7:42 · Indexed 26 October 2026

Channel: DrVoIP · 2015 · Howto & Style

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Not everyone needs a full blown Enterprise Contact Center!  The ShoreTel iPBX has a built in capability to screen, route and queue callers and for most folks, that is really all that is needed.   This video is part of the V14 Series on ShoreTel Administration and reviews configuring a WorkGroup, creating a Tool Bar, Supervisor Permissions, Licensing and Reporting capabilities of the system!

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