Intuit Innovation Lab: Providing Empathetic Financial Assistance Using Emotion Recognition

1,344 views · Published 25 June 2018 · 0:31 · Indexed 25 September 2026

Channel: Intuit · 2018 · Science & Technology

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It’s about time someone programmed a little empathy into those #AI-powered virtual assistants!

We sought to learn if natural language understanding and emotional speech analysis can help form a deeper emotional connection with our customers.

Learn more at intuitblog.com

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