Warm Handshake - Leadership Nudge #232

2,754 views · Published 21 November 2018 · 1:28 · Indexed 23 October 2026

Channel: Leadership Nudges with David Marquet · 2018 · Education

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When people don’t see how they connect to the end result, they have no psychological ownership.  If we connect the end result to the team we will create a relationship.  Improvement only matters in a relationship and it's only because we have a relationship that we care about improvement.

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The mechanism at work within the story of KLM is called “Don’t Empower, Emancipate.” Empowerment is needed to undo the leader-follower model.  But we need to go further.  Emancipation results when teams have been given decision-making control and once they have control they care about the end result. 

Learn More in Turn the Ship Around!

You can read more about David's experience with this principle by reading Chapter 28 ("A New Method of Resupplying") in the book Turn the Ship Around!

Practice From The Turn the Ship Around! Workbook

For practice and exercises on how to make changes in your organization, read Chapter 28 ("Don’t Empower, Emancipate") of The Turn the Ship Around! Workbook.

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If you haven't already, read David's best-selling leadership book "Turn the Ship Around!" detailing his experience as a submarine captain and the lessons he learned in leadership: http://www.davidmarquet.com/books/

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