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How To KEEP Your Detailing Customers While Gaining New Ones (Customer Retention) - DETALKS

2,612 views · Published 5 January 2017 · 8:36 · Indexed 30 October 2026

Channel: The Rag Company · 2017 · Autos & Vehicles

Running a business is hard work! Just because you *get* a client doesn't mean they'll stay, so what's a detailer supposed to do?
Today, the guys discuss how they've managed to keep customers coming back after the first detail, as well as how they got them in the first place!

Brian mentions interaction through social media. Sending them a friends request and touching base with them to see how their car is looking. Interaction can be extremely important because it shows the customer that you care about their car and their needs. Levi mentions giving the customers and incentive program. If a customer refers a new customer, they would be rewarded with a free detail. it's small things like this that keep the customer coming back for more car detailing work! 

Have some customer retention tips of your own? Tell us in the comments!
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This episode features Weekend Warrior "The Junkman", Levi Gates of Hawkes Detail and Brian Prescott of Gear Head Detailing
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Have a suggestion or want to ask a question? Head over to the ALL-NEW DeTalks Facebook group and let us know: https://www.facebook.com/groups/DeTalks/
Or simply email [email protected]
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Guests: AJ "The Junkman" Johnson, Levi Gates & Brian Prescott
Recorded by Dane Hennen
Edited by Dane Hennen


Content provided courtesy of The Rag Company ©2017

How To KEEP Your Detailing Customers While Gaining New Ones (Customer Retention) - DETALKS

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