Ruby Receptionists Create Delightful Customer Service at Scale
957 views · Published 9 January 2018 · 1:20 · Indexed 20 September 2026
Channel: Twilio · 2018 · Science & Technology
Ruby Receptionists may run a virtual receptionist service, but on the other line are real, live humans who take customer delight very seriously. Based in Portland, Oregon, Ruby Receptionists pride themselves on “delivering delight” through human connections. To do this, they rely on technology from Twilio to power their infrastructure. Switching from a legacy telephony system to Twilio as their SIP Trunking provider let Ruby Receptionists focus on experiences rather than transactions. Find out more at: https://www.twilio.com/learn/contact-center/ruby-receptionists-sip-customer-service
