Holiday shoppers be aware of lay away policies
143 views · Published 22 November 2011 · 1:52 · Indexed 8 November 2026
Channel: CBS Rio Grande Valley · 2011 · News & Politics
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For the most part valley stores allow you to either buy it on the spot or place it on layaway. Since mid November people have been starting to use the service to get Christmas gifts.
But Dolores Salinas with the Better Business Bureau says if you're not careful you can fall victim of the service.
Most store policies require the consumer to put a down payment on the item, then over the weeks leading up to Christmas, return to the store and pay down their bill. If lay away shoppers don't pay the bill in full by a deadline, they don't get the item and are either charged a penalty to get their money back or don't get their money back at all.
Salinas says most of the complaints stem from the consumer not doing their homework to be well informed of the store policies.
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