Look Who it Was Random video

Online Marketing: Google's Zero Moment of Truth

2,523 views · Published 27 January 2012 · 2:26 · Indexed 21 September 2026

Channel: FORA.tv · 2012 · News & Politics

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Complete video at: http://fora.tv/conference/l2_mobile_2012

Jeremy Arnon, Strategic Partner Development of Mobile Commerce for Google, examines a new trend in how consumers make purchase decisions. He argues that there's a new paradigm: ZMOT, or zero moment of truth.

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In Q4 2010, smartphone shipments overtook those of PCs for the first time.Throughout 2011, we saw traffic from non-PC devices in the U.S. grow to seven percent of all digital traffic, fueled by the adoption of tablets. And last month, PayPal data revealed a four-fold (371 percent) increase in the number of customers shopping through mobile devices on Black Friday.

Accordingly, the conversation among marketers has shifted from anticipating the impact of mobile technology to reacting to the ways by which the mobile population is challenging traditional norms governing consumer behavior.

In January, L2 will release its first Prestige 100: Mobile IQ Index, profiling the mobile efforts of 100 leading brands across five distinct industries: Beauty and Cosmetics, Fashion, Hospitality, Luxury Retail, and Watches and Jewelry.

In this Clinic, we will explore the most critical trends in the mobile space. Topics will include implementation of mobile payment systems, augmented consumerism, mobile advertising, the impact of HTML5, and associated case studies.

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