CISCO UCCX or ShoreTel ECC - Script to close queue on demand!
2,305 views · Published 30 April 2013 · 5:01 · Indexed 26 October 2026
Channel: DrVoIP · 2013 · Howto & Style
If you manage a Contact Center, sooner or later a supervisor will not only ask you to close a queue outside of the normal schedule, but they will also as for a new closed greeting! Periodic but unpredictable Staff Meetings often require the team to gather, leaving nobody in Queue. Why not write a script to allow the supervisors to do this themselves? Dial 1 to Open, Dial 2 to close the Queue and record a new closed Greeting. This clip provides some out takes for the full script discussion on the website.
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