Look Who it Was Random video

UCCX Enterprise Follow up to Silent Video

3,032 views · Published 8 June 2014 · 9:08 · Indexed 26 October 2026

Channel: DrVoIP · 2014 · Howto & Style

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 There are four areas that you need to define:

(a) Create a Field Definitions, Layouts and assign personnel to work flows on the sever through the Desktop Administrator'
(b) Create your UCCX script and define the Variables, for example strQueueName
(c) In the Setting Expanded Call Variables associate the Name you created in step (a) with the Variable in your script in step (b)
(d) Using the Desktop Workflow Administrator create a Workflow

You can now push a defined Layout to the agents who are members of that Workflow.  This completes the relationship between the CAD, the Server and the dynamic information in the running UCCX Script.

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