Not interested in improving service
389 views · Published 30 June 2007 · 0:40 · Indexed 20 September 2026
Channel: Alan Heath · 2007 · Howto & Style
Socialism may have gone but socialist service is alive and well in Poland. Unfortunately even in American companies such as this courier company. Whilst I was frantically ringing around Italy and Ireland trying to locate it, it turned out that it was in a store in Warsaw. And the company could not be bothered to inform me that it had arrived, much less deliver it. Having messed me around and been unable to leave a simple message either in the letter box or with our 24 hour security, an employee confirms in this video that the company is not interested in improving service or dealing with complaints which could lead to better service. The first two times I got the same message were not recorded. This is the third attempt. The operator clearly says that the company is not interested in improving service. I had to go via the USA to Belgium and then through their PR agency before getting ahold of a decision maker in the company. If I did not own a magazine then they would without doubt refused to have spoken to me. The company claimed to me that it would do something about the service.
