Understanding Recalls in Record Selection in Avaya Proactive Contact

1,413 views · Published 31 July 2012 · 7:20 · Indexed 26 September 2026

Channel: Avaya Mentor · 2012 · Science & Technology

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This video helps how the recalls in record selection work. How they are selected and how they can be filtered out. This video does not cover the working of Agent Owned Recall. Produced by Sachin Brahme.

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