You cannot go far enough in giving autonomy to your client facing teams members
689 views · Published 26 April 2016 · 8:03 · Indexed 12 November 2026
Channel: Steven Van Belleghem · 2016 · People & Blogs
There is a lot of talk about empowerment. Well, the truth is, most companies don't go far enough. It's about trust. Trusting your people to do the right thing for the customer. I believe that you cannot go far enough in giving authority to your client facing people. In this short clip from one of my keynote, I give several examples of companies that are succeeding in this.
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