Sweetwater Sound Review - Sweetwater Customer Experience
2,776 views · Published 4 October 2014 · 5:48 · Indexed 22 October 2026
Channel: Ulrich Peise · 2014 · Music
Thank you for watching my Sweetwater Sound Review. Just to clear up some potential confusion here: Sweetwater Sound Inc. is the name of the company, however, sometimes people refer to it as Sweetwater Music. Also, as I mentioned in the video, Sweetwater didn’t pay me for anything. I’m not affiliated with them, and as a matter of fact, they did not know that I was going to put a review together. As mentioned, I didn’t know too much about Sweetwater Sound up until 8 months ago. I had heard of them but that was it. Only when I started to look more closely at Orange Amps I contacted the company with some questions. Simply because my quest in finding local music stores that carry Orange gear was rather unsuccessful, so I had to focus on the information available online. I found a few cool video reviews on Orange amps by Doug Doppler. When I sent him an email, I learned that he was with Sweetwater. He responded very quickly and answered all my questions. After that, I waited a few months until I had the funds available to actually move ahead with purchasing my Orange TH-100. A killer amp, unbelievable sound and exactly what I had in mind. I was playing Marshall amps and cabinets for pretty much all my life. Nothing wrong with Marshall, their stuff is awesome. But I knew I needed something different to get me closer to the early Sabbath sound. So, I placed the order for my Orange amp and on the same day I received a call from one of their Sales Engineers. He explained that he will be in charge and helping with the transaction, delivery, etc. He also said that the item was presently not in stock. So instead of getting it within the typical two days, I would have to wait five days. Admittedly, I was concerned because music stores are not always the most reliable partners when it comes to making promises around timelines. However, as I was promised, I received my amp 5 days later. After this positive experience, I decided to order a few other things from them. Prices at Sweetwater seemed to be the lowest, at least relative to the items I purchased from them. As I mentioned in the video, I don’t know if Sweetwater is always the cheapest option, but so far I couldn’t find any other source with better prices. In my opinion, the Sweetwater customer service is outstanding. You’ll get a personalized buying experience; you will always end up working with the same person. This has many advantages. I know there are some negative Sweetwater customer reviews out there, where people complain about getting calls/emails form their Sales Engineer. Personally, I don’t understand that. I’d rather have somebody following up with me throughout the purchasing process and making sure that everything is on track, as a opposed to worrying of everything is going to be okay. I also like the fact that the Sweetwater staff is never pushy. There were plenty of occasions where they could have taken advantage of me by selling me something that I actually didn’t need. So overall, I am very satisfied with my Sweetwater Sound customer experience. Give them a try, I can only highly recommend it. Share your Sweetwater Sound Customer Review in the comments below.
