Nationwide Children's Strives for Patient Satisfaction

578 views · Published 31 October 2008 · 1:29 · Indexed 20 September 2026

Channel: NationwideChildrens · 2008 · Education

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Overview:
Mr. Steve Allen, CEO of Nationwide Children's Hospital, discusses the hospital's strategic plan and how the Press Ganey patient satisfaction method will enable Nationwide Children's to reach its goals more effectively.

Part One:
Introduction by Steve Allen
Nationwide Children's Roadmap to the Future
Our Company Mission

Part Two:
Enhancing the patient care experience
Press Ganey
Patient satisfaction areas measured

Part Three:
Prior patient satisfaction methods
Focusing in on areas that need improvement
Improving Nationwide Children's Hospital

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