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World Class Service 2.0: Beyond the Basics of Customer Service [SME Showcase]

341 views · Published 8 July 2014 · 31:22 · Indexed 12 October 2026

Channel: Rasmussen University · 2014 · Entertainment

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In a world where online reviews can make or break your business at the speed of the Internet, providing world-class service is more important than ever. In this SME Showcase, join Rasmussen College subject matter expert (SME) Patty Sagert as she offers a follow-up to her previous popular customer service presentation. Continuing in her quest to teach others how to provide the best service possible, Sagert discusses how “creating value for someone else” truly defines great customer service. 

World-class customer service is a critical element of any successful business no matter how small or how large your company is. With competition more fierce than ever, one negative customer experience can affect your bottom line as it spreads across social media channels – affecting both your image and your brand. 

This showcase will help you understand how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience – a world-class experience, at that. 

Are you the kind of manager who helps great customer service flourish? Find out how to take your management skills to the next level, here, “18 Ways to Improve Your Management Skills in 2018 and Beyond”: http://www.rasmussen.edu/degrees/business/blog/ways-to-build-your-management-skills/

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