Customer Service with WhatsApp and my +1 philosophy

2,116 views · Published 19 May 2015 · 3:25 · Indexed 19 October 2026

Channel: Steven Van Belleghem · 2015 · People & Blogs

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In this episode, I talk about the +1 concept at some Starwood hotels. Starwood is one of my clients and I love their +1 concept: Don't just do what the client asks you, but +1 it, give them something small on top of that. Next, I talk about customer service via WhatsApp. First studies show better customer satisfaction scores than with service on social media like twitter and Facebook. So, it is worth the while to look into this. Hope you will enjoy this show.

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