Stop looking for 'the guy who did it'
839 views · Published 31 March 2015 · 4:17 · Indexed 30 October 2026
Channel: Steven Van Belleghem · 2015 · People & Blogs
Already episode 5 of my consumer 2020 show. This episode asks you to stop looking for 'the guy who did it'. When an issues pops up with a customers, most companies don't focus on the solution, but they first want to know who made the mistake. They look for the 'guy who did it'. Based on that assessment they decide upon the action. My advice would be: focus on the customer and focus your positive energy on the solution. Don't create negative energy in finding the 'guy who did it'. Oh, and in the second part of the show, I talk about a great case study of a Belgian school that is supporting entrepreneurship. A really beautiful case study which I want to support for 100%
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