How to Use Latelist - Latemrk Feature in Avaya Proactive Contact

890 views · Published 10 August 2012 · 7:57 · Indexed 9 October 2026

Channel: Avaya Mentor · 2012 · Science & Technology

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This video demonstrates how to setup the latelist/latemrk feature on a calling list. Using this feature, the Proactive Contact is able to retain the calling information in the calling list like the date/time of call, completion code, postupdate fields etc.. This feature is very important if the agents place callbacks or recalls. Produced by Sachin Brahme.

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