Look Who it Was Random video

T4D #48 - Fluke, Hearing the Voice of the Customer...perhaps not...

1,915 views · Published 13 February 2013 · 11:31 · Indexed 2 October 2026

Channel: mjlorton · 2013 · Science & Technology

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A chat about the lack of response from Fluke regarding the fault / issues with the Fluke 287 / 289. The answer from Fluke about the non approved Fluke design of their TL175 leads does not seem convincing. The eBay seller does seem to purchase from an authorized Fluke dealer.
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Fluke recall certain 373, 374, 375 and 376 Digital Clamp Meters:
http://www.fluke.com/fluke/caen/support/safety/37x-recall.htm

* Fluke VOC - Voice of the Customer
* Fluke 287 / 289 multimeter fault / bug / issue / problem:
https://www.youtube.com/watch?v=UPci3NSMBv0
* T4D #42 - Genuine Fluke TL175 Leads...or fake / knockoff?! 
https://www.youtube.com/watch?v=wDaNRizEhK0

Previous response from Fluke:
 FlukeCorporation 3 weeks ago

"Martin, the test leads in the video are not an approved Fluke design of our TL175. The correct design is the part available for purchase from Fluke, the same design worldwide. We always suggest buying from authorized Fluke dealers, listed on our website. If you'd like to discuss this further or have questions for us, feel free to message us here and we'll get back to you."

My response:
 mjlorton 3 weeks ago

"Thanks, I appreciate you providing this feedback to us. There has been a fair amount of confusion on this topic due to the response from Fluke Australia saying they seemed to be "authentic" and perhaps a Chinese version.

I would really appreciate any feedback you have related to the issue with the Fluke 287 / 289. Can the issue be fixed? If so, when?

Cheers, Martin."

Fluke have further responded:
" FlukeCorporation

Thanks, Martin. We have dug in to the question w/our product team. The only TL175s licensed for sale have bright yellow on the logo. Sounds like you may have a pre-production unit, but we can't know for sure unless we see them. If they haven't already, a product specialist will be in touch to exchange the probes you bought. Re: the 289-We are aware that the product has a light-sensitive IR port. We're committed to fixing the issue and have verified w/engineering that a fix is in the works."

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