Enhancing Shopping Experience With Robots
104 views · Published 2 January 2018 · 0:54 · Indexed 30 October 2026
Channel: 7Edition · 2018 · News & Politics
Robotics is the fastest growing and most advanced technology used in various industries. It is also on the rise, particularly in the retail industry. This is evident with the introduction of QQ and TiTi, a pair of robot sales advisors, the first of their kind to be used in consumer electric and electronics retail in Malaysia. The male and female robot duo, programmed with a variety of capabilities and personality are not just a crowd puller, but are also able to communicate with shoppers through voice, touch and movement autonomously. Leveraging on the rapid advancement of artificial intelligence, the two interactive NAO humanoid robots were launched by Sen-Q recently to enhance customers' shopping experience at its 1 Utama outlet. Linked to tablet computers, both QQ and TiTi are used to help customers with enquiries as well as provide information on products, promotions and loyalty programme. Besides providing assistance to customers, the two robots can also entertain shoppers with their dance moves. According to SenQ digital station managing director, Lim Kim Heng, the deployment of QQ and TiTi is part of the company's initiative to transform the in-store retail space with innovative solutions for its customers. SenQ also plans to roll out more of these robots to other stores nationwide this year.
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