How to Setup Record Specific Messaging in Avaya Proactive Contact
590 views · Published 18 May 2012 · 7:57 · Indexed 3 October 2026
Channel: Avaya Mentor · 2012 · Science & Technology
RSM is a feature by which you can play specific audio messages (wait queue or virtual) to customers based on any specific characteristic of that customers record in the Calling List. Produced by Sachin Brahme.
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