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How to Handle AIRBNB Guest w/ZERO Reviews!

1,128 views · Published 18 June 2017 · 6:30 · Indexed 8 November 2026

Channel: Desert ★ Hustle · 2017 · Education

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TIPS for NEW and VETERAN HOSTS:

1)  Change your settings to only allow guests with Governmnet ID's to be able to INSTANT BOOK.  This will prevent someone from making a "fake account" or using someone else's info.  

2)  Keep instant book setting on for all your available dates.  (Block off days you don't want to rent.)

3)  Communicate with the guest.  Is this their first time using the service?  If not, do they have any good, detailed reviews from other hosts?

4) if the guest sends a request, and doesn't have a government ID on file... Politely ask them to upload one under their settings menu. Tell them after that, you can approve.


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Jenni and Adam love the fact that many people are now using Airbnb and other services aside from the hotel industry. Many of these people are new to the service. Some of them might fool you. Here are some tips for hosts and travelers to make it easier to book or host when someone has zero reviews.

GUESTS & TRAVELERS TIPS
1. Put a government ID and photo of your face on file.

2. Verify with Facebook and your phone number and your email if possible.

3. Clearly introduce yourself (in a chat message) to the host and explain what you are looking for and how many guests you have total.

4. If your host has zero reviews:  Make sure there are some clear photos of the property, and clear photo of host's face.  Understand what you are getting in terms of amenities and room quality.  Is it a private or shared room, or a private or shared apartment?    Can you use the kitchen, yes or no?

HOST TIPS
1. Make sure the guest has clearly stated how many people they are bringing in the chat messages. Or just ask them for example "you have a total of 3 people, including yourself?" This eliminates any confusion as to the number of slapping spaces you'll need. Don't be afraid to charge an additional $20 and more for additional guests. 

2. Make sure the guest has uploaded a government ID. You may wait to approve the guest (or give pre-approval) until they do so.  Change your settings so that "instant book" is off for customers who do not have a government ID already uploaded.

3. Have a simple conversation with your customer using plain language, and short sentences. Remember there is often a language difference, and using colloquial expressions doesn't translate well.

4. If a guest tells you this is not their first time using the service and they have zero reviews, it could mean their previous host did not want to give them a review or did not recommend them at all. It could also mean they did not treat the previous host well and they are making a new account in attempt to start over!

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