The one thing people forget in becoming extreme customer centric!
898 views · Published 27 February 2015 · 1:53 · Indexed 10 November 2026
Channel: Steven Van Belleghem · 2015 · People & Blogs
There are many challenges to make your company customer centric. In this video I talk about the one thing people often forget to make the transition: the employee benefits and the internal evaluation system of employees. If you ask employees to be customer centric, but you only reward short term selling, you will never succeed in the transition.
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