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Krystal Headquarters Leaving Chattanooga

1,433 views · Published 5 October 2012 · 2:17 · Indexed 6 November 2026

Channel: WTVC NewsChannel 9 · 2012 · News & Politics

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The Krystal Company announced Wednesday that it will relocate its corporate office, called the Restaurant Support Center (RSC), from its current location in Chattanooga to a new location in North Atlanta in early 2013.  In a news release the company said, "The move will allow the company to deliver support to its 350 restaurants more efficiently and effectively from Atlanta's central location, particularly with its high concentration of restaurants in and around the Atlanta area."Chattanooga was the birthplace of Krystal nearly 80 years ago. And residents of the area will be sad to see the headquarters go. "You just grew up in our area knowing, hey that's Chattanooga, that is where I I'm from," said Aleq Boyle, who frequents the downtown area, "its all about the home town thing. Its our iconic marker if you will."The company said the relocation is part of the ongoing efforts of Krystal's president and CEO Doug Pendergast, along with the corporate leadership team, to increase customer satisfaction, grow sales and profits, and improve franchisee success.Pendergast made the announcement four months before the transition to Atlanta. The majority of the RSC's 60 employees have the option to apply for new positions in the Atlanta office. Severance packages and job search assistance will be offered to those who do not relocate.   This move will not affect the 6,000  employees in Krystal's restaurants. The company said, "The cost-effective nature of this move will allow the Company to build an additional new store every year.  Each of these new restaurants will create about 40 jobs."  "Chattanooga has been a wonderful home for Krystal, and we appreciate the support of the community", said Pendergast. J.Ed. Marston with the Chattanooga Chamber of Commerce saw this coming. "Its not a surprise," said Marston, "they were acquired by an Atlanta investment firm last spring and we knew this was a possibility."Krystal plans to open at least 150 new restaurants in the next five years, creating thousands of new jobs.  Pendergast added:  "Our greatest regret is that while this move makes tremendous business sense, it impacts the people who have helped make this company what it is."  The company is searching for a site for an official Krystal museum and plans are underway for an 80th anniversary celebration in Chattanooga next year."Photo: The original Krystal Restaurant on Cherry St. in downtown Chattanooga.CLICK HERE for more photos on Facebook.CLICK HERE for Krystal's Questions

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